Delivery & Return

SALES

 

1. The customer can place orders for products sold at a given time exclusively on the site.

2. By completing the order the Customer agrees that all data provided by them, necessary for the purchase process, are correct, complete and true at the date of placing the order, referred to herein as the order issued.

3. By completing the order the Customer consents that the Company may contact them, for the following purposes/situations, by any means available/agreed by the Company, depending on the purpose/situation:

4. Validate the availability of products and quantities purchased by the Customer.

5. Validation by the Customer of the value of the order placed.

6. Agree on the details of delivery of the products.

7. The Company may automatically terminate the order placed by the Customer, without any subsequent obligation of either party towards the other or without either party being able to claim damages from the other, in the following cases:

8. The data provided by the Client on the website is incomplete or incorrect

9. The Client's activity on the site may and/or may cause damages of any kind on the part of the company and/or its partners, without any justification.

10. The Company informs the Customer about his validated order, his order becomes a Remote Contract, thus applying the definitions contained in the O.U.G (Government Emergency Ordinance) no. 34/2014, referred to in this document as Contract, to which are attached, but not limited to, these Terms and Conditions.

11. The details of delivery of the products including but not limited to the time required for delivery shall not constitute a contractual obligation on the part of the company, without either party being entitled to claim damages from the other, in the event that either party may be or is in any way prejudiced by the breach thereof.

12. If a Customer changes his/her personal data, using the forms available on the website, all the ongoing contracts existing at that time, keep the data defined/accepted by the Customer before the change.

13. Products ordered must be paid in full, otherwise delivery will not be made.

14. Receipt of products is the customer's acceptance that the products have arrived in good condition and working order and is the signature on the legal fiscal documents. The invoice constitutes the sale/purchase contract according to the Romanian legislation in force. The customer expresses his explicit agreement when signing the invoice that he has received the product(s) that is (are) in accordance with the order and his needs.

 

RETURNS

 

1.1. The customer can return products purchased through a Contract in the following situations:

1.1.1. Parcels showing severe damage

1.1.2. Products that were wrongfully delivered

1.1.3. "The consumer has the right to unilaterally terminate the contract, without penalty and without giving any reason, within 14 calendar days of receiving the product or, in the case of services, of the conclusion of the contract. The only costs which may be borne by the consumer are the direct costs of returning the products". O.U.G. (Government Emergency Ordinance) no. 34/2014, for natural persons purchasing products from websites using remote communication techniques, the definitions contained in O.U.G. (Government Emergency Ordinance) no. 34/2014 apply.

1.2. The customer is obliged to notify the company of his intention to return the purchased products, by any means of written communication (e-mail) within a maximum of 14 calendar days after receiving the products and/or services, in the case of article 1.1.

1.3. The customer is obliged to notify the company of his intention to have the purchased products replaced, by any means of communication (e-mail/telephone/etc) within a maximum of 14 calendar days after receiving the products and/or services.

1.4. It is the responsibility of the customer who has notified the company to ensure that the products referred to will be returned to the company within 14 calendar days from the date of dispatch of the notification, otherwise the company will consider the claim unfounded/invalid.

1.5. The Customer may not return products purchased under a Contract, and/or claim any other damages/damages, for the following purposes or situations:

1.5.1. Replacement of the purchased product by another product with different specifications or of a different type, except for the situation provided for in Article 1.1.

1.5.2. In case of return of the product with one of the causes stated in art. 1.1 the returned product is not in the same condition in which it was delivered (in the original packaging with all labels intact and documents that accompanied it).

1.6. In case of refund of the product value, this will be done within 14 days from the date of receiving products, by bank transfer.

1.7. In case of replacement of the product by an identical one, according to article 1.1, the replacement will be made under the conditions and within the limits of a normal order.

1.8. If the returning Customer has returned a product in accordance with the provisions of Article 1.1 and the Company does not have an identical product for replacement, it shall offer the Customer the consideration for the product.

1.9. The cost of additional services, including but not limited to the transport of products, paid by the customer, is not refundable.

1.10. In all cases, the return/shipping costs will be borne by the customer.

1.11. Breaking the security seal results in the removal of the product from the returnable category. 

In case you wish to issue a return, please complete the following return from found on this page here. You can also contact us directly, either by sending an e-mail at office@genzette.com, or by calling us at +40755081422. You can call us in any weekday between 10am to 6pm.

Returned products should be sent to the address Bulevardul Pipera nr 1, block B1, et. 06, ap. 66, Voluntari, Ilfov.